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As a T-Mobile customer, you can avail of the exchange or repair program if your Pocket PC is still within the warranty period (usually one year) and that the defect or damage is through no fault of your own. If such is the case, T-Mobile will send a replacement Pocket PC.

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T-Mobile is known for the first nationwide GSM network, and the first nationwide GPRS service. Like Sprint PCS, their network operates only in the PCS band (1900 MHz), and have no analog network (although T-Mobile does offer extensive GSM 850 roaming.) T-Mobile offers EDGE high-speed data over most of their network. Germany's Deutsche Telekom AG bought VoiceStream in June 2001 and re-branded it T-Mobile USA in the 2nd half of 2002. T-Mobile is Deutsche Telekom's global wireless brand.