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As a T-Mobile customer, you can avail of the exchange or repair program if your Pocket PC is still within the warranty period (usually one year) and that the defect or damage is through no fault of your own. If such is the case, T-Mobile will send a replacement Pocket PC.

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A note about T-Mobile exchanges - if you have an old model handheld such as a Toshiba Pocket PC, T-Mobile may not be able to provide replacements or repairs for these handhelds because their manufacturers do not make them anymore.